A Member is obliged to participate in SIDREC’s dispute resolution service under the Mandatory Scheme, if the dispute meets the following four criteria:
Under the Mandatory Scheme, the dispute resolution service is free to the investor.
SIDREC may also mediate and adjudicate disputes involving claims under its Voluntary Scheme. SIDREC will only accept a case under the Voluntary Scheme if both the claimant and Member agree to seek SIDREC’s help. There are two components to the Voluntary Scheme:
Both parties will be required to pay a reasonable fee for SIDREC’s dispute resolution services.