SIDREC’s preferred approach to dispute resolution is inclusive, balanced and anchored on a process where confidentiality, openness and trust are observed at all times.
SIDREC’s dispute resolution process is a continuation of the process initiated through a Member’s in-house complaints management system but with the intervention of an independent and impartial body that has a singular goal of achieving resolution of disputes based on facts, better appreciation of each other’s perspective and some clarity on each party’s own shortcomings.
Communication by Members to their clients or customers about SIDREC is an assurance, especially to retail investors, that Members are confident enough in their products and service to offer their clients or customers an independent and impartial avenue for redress, should a dispute arise.
SIDREC’s process is informal and we try to ensure that both parties are adequately supported through the entire process. Confidentiality, openness and trust are observed at all times during our process.